East End House community center uses a holistic approach to promote the well-being, academic achievement, and successful transition to adulthood of children and youth from under-resourced families in Cambridge and surrounding communities. As part of the approach, East End House provides support services to a diverse population, from infants to seniors, to strengthen family and community.
East End House is a 148-year-old, non-profit, multi-service agency serving culturally diverse families and individuals of all ages in Cambridge, Somerville, and surrounding communities. We provide fully licensed and high-quality childcare, out-of-school-time programs, grocery assistance, infant necessities programs, senior services, and various other initiatives. Our mission is to advance achievement and strengthen communities, guided by our Theory of Change and the Five Promotive Factors for Strengthening Families framework.
To read more about East End House’s mission, values, and Theory of Change, please visit our About Us page.
Advancing achievement. Strengthening Communities is more than just a tag line at East End House. In recent years, the agency has developed a Theory of Change (“ToC”) blueprint that aligns all programming to the long-term goal of youth completing at least two years of post- secondary education or finding gainful employment by age 24. East End House also uses the Five Promotive Factors for Strengthening Families (adopted from the Center for the Study of Social Policy’s Strengthening Families Project) framework to guide all its core programs and services: (1) Parental Resilience, (2) Social Connections, (3) Knowledge of
Parenting and Child Development, (4) Concrete Support in Times of Need, (5) Social Emotional Competence of Children.
The East End House Case Manager is a full-time, exempt position with benefits who will provide intensive, therapeutic case management services to families experiencing challenges with housing, financial security and/or mental health issues.
Duties and Responsibilities:
Child Supports in Programs
- In collaboration with program directors, conduct observations, assessments, and evaluations to identify children’s social, emotional, and behavioral needs, utilizing appropriate assessment tools and techniques.
- Develop and implement individualized behavior support plans in collaboration with program directors, teachers, group leaders, and parents/guardians. Design specific interventions, strategies, and accommodations to address challenges and promote positive behavior.
- Provide training, coaching, and guidance to staff members and parents/guardians on implementing behavior support plans effectively, managing dysregulated behavior, and supporting children’s needs both at the center and at home.
- Facilitate regular meetings, conferences, and communication with parents/guardians to discuss children’s progress on the behavior support plans. Build relationships with families and encourage their active participation and involvement.
- Maintain accurate and comprehensive documentation, including observations, assessments, interventions, progress notes, behavior support plans, incident reports, and periodic reports for children receiving extra support. Reflect with guardians and program staff on the effectiveness of implemented strategies.
Referrals and Wraparound Services for Families
- Conduct intake and baseline assessments for families, including benefits screenings.
- Individualized service plan (ISP) development.
- Comprehensive information and referral services to housing, financial literacy, mental health supports, and other social services organizations.
- Provide families with assistance completing and submitting social service benefit applications.
- Track program participant service utilization and outcome data.
- Make and track referrals (internal and external) for specialized services.
- Coordinate resource and informational workshops relevant to identified community needs.
- Advocacy for families.
- Link families to housing service providers, coaches, and assist with housing relocation, eviction prevention, housing search, landlord liaison activities, financial coaching, and housing counseling.
- Establish and maintain partnerships with external professionals, counselors, therapists, specialists, and community resources to enhance support provided to families.
Qualifications
- Master’s degree in social work, human services, or related fields
- Have case management experience and experience with brief therapy or task-centered counseling
- Must demonstrate a genuine passion for community organizing, community youth development, and working with populations often denied access to vital human services due to social or economic barriers
- Must be skilled and passionate about developing and implementing intensive case management systems and processes
- Must have excellent organizational, management, and interpersonal skills, as well as strong written and verbal communication skills and team building skills
- Must be able to utilize planning time effectively and consistently produce top quality results
- Must be an excellent problem-solver who can balance multiple tasks and responsibilities
- Must complete at least twenty hours of professional development training per year
- Must attend all required staff meetings and trainings
- Skilled or trained in Motivational Interviewing (MI) and/or Restorative Justice (RJ), a plus
- Experience with basic data assessment and interpretation via Survey Monkey, a plus
- Ability to supervise graduate student interns in social work, counseling, or related fields, a plus
Send Resume and Cover Letter to:
Michael Delia, East End House, 105 Spring Street, Cambridge, MA 02141. Electronic submissions may be made to: careers@eastendhouse.org.
East End House believes that equal opportunity for all employees is important for the continued success of our organization. In accordance with state and federal law, we will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, veteran status, marital status or non-job-related factors in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements